You, our customers, have the freedom to shop, navigate, nominate and interact all at the touch of your fingertips. All in the one app.
The RUNA platform allows real-time interaction with your Runa through the chat bar in the app, allowing any questions to be asked from either party.
All transactions are securely and electronically captured through a system which guards all sensitive information. All transactions are recorded on the app.
We like to think of our Runa’s (delivery drivers) as your best mate going down to the shops for you. They also love High fives when they arrive.
Google, being our best friend, has ever so nicely allowed you to track exactly where your Runas are once on your run, allowing you to plan their arrival.
Being a new service, we’re currently only launched in the Eastern Suburbs and on the Northern Beaches of Sydney. Get in touch to hear about our expansion news.
Our service is very intuitive but here are some of the frequently asked questions.
The beauty behind what we do here at RUNA is not only deliver you fast food or restaurant goods, which other services currently do, but we have the ability to deliver you anything that is transportable by car or a single person. We allow our customers to order from up to 3 different locations in the one run which allows us to be the one stop app for all your on-demand needs.
Imagine having nappies and washing powder from the grocery store, McDonalds for the kids AND a bottle of wine from the bottle-o all in one order.
We like to think of the app as creating a big shopping list for your runa to grab what you need!
Yes, you can. There is a chat section which allows you to communicate freely with your Runa.
Have them pick up an extra lot of celery from the grocers, let them know you found an unopened jar of Nutella in the back of the cupboard and to leave that off the list or let them know of a secret drop off section near your front door as you needed to pop out for a minute.
We charge a delivery fee + the cost of goods from the chosen locations. We place a 6% surcharge on the cost of goods for all the hard work our Runa's do. After all, they enter the stores, find each item, line up and pay! If you are unsure about an item cost, the chat section to your Runa is available to ask them to check prices to make sure you're happy with each order.
The delivery fee is based on $16 per hour. For example, if your run was to take 30 minutes, we would charge you $8 + the price of the goods you chose + the 6% surcharge. That's all you pay for having someone be your personal shopper whilst being tracked! Bargain.